Shoreline IT Solutions delivers expert, hands-on tech support directly to your home or business across Connecticut. No drop-offs. No call centers. Just Soufyane Ballouki — your local Connecticut IT specialist — fixing what matters.
Soufyane Ballouki is not a call center. He is your Connecticut-based technology specialist and a recognized Digital Navigator at New London Adult & Continuing Education, where he helps students, staff, and families across Connecticut navigate modern technology every single day.
"I believe everyone deserves patient, clear tech support in plain English — no jargon, no judgment. I come to you, so you never have to stress about bringing your equipment anywhere."
New computer configuration, slow system tune-ups, virus removal, OS troubleshooting, software installs, and hardware diagnostics.
Router setup, dead zone fixes, speed optimization, VPN configuration, smart home connectivity, and network security.
Printer setup and troubleshooting, mobile device syncing, smart TV configuration, and all peripheral support.
Cloud and external backup setup, password managers, antivirus, scam protection, and digital security audits.
Patient help with email, video calls, social media, online banking, streaming, and everyday apps.
POS setup, business email, staff workstations, shared drives, cybersecurity, and ongoing tech support for small teams.
We are not a franchise or a helpdesk ticket. Shoreline IT Solutions is built entirely on trust, expertise, and showing up for the community.
No hauling equipment. Soufyane Ballouki visits your home or office at a time that suits your schedule — evenings and weekends welcome.
We explain everything clearly — what went wrong, how it was fixed, and how to stop it happening again. Zero jargon.
As a Digital Navigator at New London Adult & Continuing Education, Soufyane Ballouki is trusted by families, seniors, and local businesses daily.
No hidden fees. No surprise charges. You will know exactly what it costs before any work begins. Always.
"I highly recommend Soufyane Ballouki for all your IT needs. He helped our business through a complex point of system transition. He understood our business concerns and needs. Soufyane Ballouki is kind, calm and understanding. He is also easy to communicate with and will return your calls/emails promptly."
"We are a very techie family and for our newest retail business we ran into roadblocks and barriers we simply could not solve. It was using the Square product and we had to go mobile as well as redo the categories of our products. We brought Shoreline IT into the problem and laid out our issues and the short time frame for completion. Their response was overwhelming. Our solution was delivered in 2 weeks where we thought we may have needed a month. We could not be happier and now base our entire mobile retail daily business on the solution. Great shout out to Soufyane Ballouki who is a terrific IT person and we are very grateful! Thank you."
"Soufyane Ballouki is not only one of the nicest tech specialists I have ever had, but he is knowledgeable and able to communicate to non-techies (and octogenarians!) like me. He is fast, efficient, kind and fair. I highly recommend him for any of your tech problems!"
"I've had Soufyane Ballouki help me several times with a variety of issues. Nothing fazed him. All problems were solved. He is very patient and explains things clearly. And he has a vast amount of knowledge. Give Soufyane Ballouki a call — you won't be sorry!"
"Soufyane Ballouki of Shoreline IT Solutions was able to totally reset my computer and solve many issues. He was not only extremely competent, but so friendly and easy to work with. And all at my own home! What a tremendous service."
Getting your tech fixed in Connecticut has never been easier. Three steps and you're back up and running.
Reach out by phone, text, or the contact form. We respond the same day — usually within hours.
We come to your home or office at a time that works for you — including evenings and weekends.
Soufyane Ballouki fixes the issue, explains everything in plain English, and makes sure you're confident before leaving.
Message us and Soufyane Ballouki responds the same day. Or call or text directly.
No need to leave home or your office. Soufyane Ballouki brings the expertise directly to you.