Serving New London County & All of Connecticut

Your Technology,
Finally Working.Expert IT support that comes to you

Shoreline IT Solutions delivers expert, hands-on tech support directly to your home or business across Connecticut. No drop-offs. No call centers. Just Soufyane Ballouki — your local Connecticut IT specialist — fixing what matters.

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5-star rated by local families & businesses★★★★★Click to leave a review
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100%
Secure & Trusted
Fast
Same-Day Response
<strong>Soufyane Ballouki</strong>
Soufyane Ballouki
Digital Navigator · IT Specialist
Key Services
Computer setup & repair
Wi-Fi & network troubleshooting
Data backup & security
Printer & device support
App & software guidance
💻Computer Repair
📶Wi-Fi
🔒Data Security
🖨️Printer Support
📱App Guidance
🏢Small Business Tech
Same-Day Response
🏠Mobile Service
5-Star Rating
💻Computer Repair
📶Wi-Fi
🔒Data Security
🖨️Printer Support
📱App Guidance
🏢Small Business Tech
Same-Day Response
🏠Mobile Service
5-Star Rating
Who We Are

A Real Expert.
A Real Neighbor.

Soufyane Ballouki is not a call center. He is your Connecticut-based technology specialist and a recognized Digital Navigator at New London Adult & Continuing Education, where he helps students, staff, and families across Connecticut navigate modern technology every single day.

"I believe everyone deserves patient, clear tech support in plain English — no jargon, no judgment. I come to you, so you never have to stress about bringing your equipment anywhere."

Groton, CT — Serving All of Connecticut
Mobile On-Site
Digital Navigator
Home & Business
Same-Day Response
Plain English
🎓
Digital Navigator
New London Adult & Continuing Ed.
✓ Recognized Expert
CT
Licensed & Local
★★★★★
5-Star Rated
<strong>Soufyane Ballouki</strong>
What We Do

Solutions for Every
Tech Problem

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Computer Setup & Repair

New computer configuration, slow system tune-ups, virus removal, OS troubleshooting, software installs, and hardware diagnostics.

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Wi-Fi & Network Help

Router setup, dead zone fixes, speed optimization, VPN configuration, smart home connectivity, and network security.

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Printer & Device Support

Printer setup and troubleshooting, mobile device syncing, smart TV configuration, and all peripheral support.

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Data Backup & Security

Cloud and external backup setup, password managers, antivirus, scam protection, and digital security audits.

📱

App & Software Guidance

Patient help with email, video calls, social media, online banking, streaming, and everyday apps.

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Small Business Tech

POS setup, business email, staff workstations, shared drives, cybersecurity, and ongoing tech support for small teams.

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Clients Served
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Star Rating
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Towns Covered
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% Satisfaction
Why Choose Us

The Personal Touch
Big Companies Miss

We are not a franchise or a helpdesk ticket. Shoreline IT Solutions is built entirely on trust, expertise, and showing up for the community.

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We come to you

No hauling equipment. Soufyane Ballouki visits your home or office at a time that suits your schedule — evenings and weekends welcome.

02
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Plain English only

We explain everything clearly — what went wrong, how it was fixed, and how to stop it happening again. Zero jargon.

03
🎍

Community-recognized expert

As a Digital Navigator at New London Adult & Continuing Education, Soufyane Ballouki is trusted by families, seniors, and local businesses daily.

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Transparent pricing

No hidden fees. No surprise charges. You will know exactly what it costs before any work begins. Always.

"I highly recommend Soufyane Ballouki for all your IT needs. He helped our business through a complex point of system transition. He understood our business concerns and needs. Soufyane Ballouki is kind, calm and understanding. He is also easy to communicate with and will return your calls/emails promptly."

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Pequot Golf Club
Google Review ✓

"We are a very techie family and for our newest retail business we ran into roadblocks and barriers we simply could not solve. It was using the Square product and we had to go mobile as well as redo the categories of our products. We brought Shoreline IT into the problem and laid out our issues and the short time frame for completion. Their response was overwhelming. Our solution was delivered in 2 weeks where we thought we may have needed a month. We could not be happier and now base our entire mobile retail daily business on the solution. Great shout out to Soufyane Ballouki who is a terrific IT person and we are very grateful! Thank you."

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Kevin Fiftal
Google Review ✓ — Local Guide

"Soufyane Ballouki is not only one of the nicest tech specialists I have ever had, but he is knowledgeable and able to communicate to non-techies (and octogenarians!) like me. He is fast, efficient, kind and fair. I highly recommend him for any of your tech problems!"

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Dana S. Semeraro
Google Review ✓ — Local Guide

"I've had Soufyane Ballouki help me several times with a variety of issues. Nothing fazed him. All problems were solved. He is very patient and explains things clearly. And he has a vast amount of knowledge. Give Soufyane Ballouki a call — you won't be sorry!"

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Donna L. Weissman
Google Review ✓

"Soufyane Ballouki of Shoreline IT Solutions was able to totally reset my computer and solve many issues. He was not only extremely competent, but so friendly and easy to work with. And all at my own home! What a tremendous service."

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Candace Held
Google Review ✓
See Google Reviews
Service Coverage Area
GrotonNew LondonMysticWaterfordLedyardNorwichStoningtonEast Lyme+ More
How It Works

Simple. Fast. Done.

Getting your tech fixed in Connecticut has never been easier. Three steps and you're back up and running.

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Call or Text

Reach out by phone, text, or the contact form. We respond the same day — usually within hours.

📅
We Schedule a Visit

We come to your home or office at a time that works for you — including evenings and weekends.

Problem Solved

Soufyane Ballouki fixes the issue, explains everything in plain English, and makes sure you're confident before leaving.

Get In Touch

Let's Fix Your
Tech Today

Message us and Soufyane Ballouki responds the same day. Or call or text directly.

📞
Call
860.772.7912
💬
Text
860.772.7912
Email
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Based In
Groton, CT 06340 — Connecticut
🚗
Mobile Service — We Come to You

No need to leave home or your office. Soufyane Ballouki brings the expertise directly to you.

Google Reviews
★★★★★ Leave a Review
Send a Message
We will respond within a few hours — usually the same day.
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